Questions from the Field

  • You’ll receive a downloadable PDF packed with step-by-step instructions and easy-to-use checklists to claim your online business pages.

    Think of it like having a trusted mentor over your shoulder.

  • DIY Kit
    This is your jumpstart. You’ll get our downloadable step-by-step guide to claim your online business page(s), plus a bonus walkthrough on how to read your Insights.

    Best for: Newer businesses or self-starters who want to take control of their online presence on their own.

    Pro Kit
    Everything in the DIY Kit, plus done-for-you templates and tracking tools to help you get reviews, respond like a pro, and track your business reputation across platforms. You’ll get our review script engine, spreadsheet tracker, and more — all ready to customize for your business.

    Best for: Business owners who want ready-to-go systems and tools that save time and make it easy to authentically build trust online.

    Expert Setup
    Includes everything in the Pro Kit plus one-on-one help from our team. You’ll get a custom reputation audit, a 1:1 kickoff call to lock in your setup, and hands-on support to make sure your Google Business Page and review systems are working exactly how they should. Backed by our 30-day setup guarantee.

    Best for: Busy pros who want to hand it off, get it done right, and move on with confidence.

    See the full breakdown →

  • 100%. This isn’t “Marketing 101.” It’s for tradespeople who’ve done great work but haven’t turned that into visible proof online. If you’ve got fewer than 50 reviews—or most of them are older than a year—the Pro Kit will help you reclaim your reputation without being pushy.

  • Nope. All you need is email, a browser, and a little time. The guides are PDFs, and trackers are built for Google Sheets (but you can download them as Excel files, too).

    We don’t sell CRMs or tech platforms—we give you the strategy and language that helps them work better.

  • Absolutely. The guides and checklists are made for clipboards and shop walls. Many of our customers keep a printed “Quick Wins” page by their truck dash or breakroom fridge.

  • We walk through your business page(s) setup, make sure everything’s in place, and give you a step-by-step game plan to start building your reputation right away. You’ll leave knowing exactly what’s working — and what to do next.

  • We guarantee you’ll have full access to your Google Business Page within 30 days of our 1:1 kickoff call — or we’ll make it right. 🛡️

    That means we’re here to help you fix verification issues, recover a listing, or create a new one from scratch. If we can’t get you access, we’ll refund your full payment.

    This guarantee applies only to the Expert Setup plan.

  • Yes. One license covers your crew (up to 5 people). If you’re looking for business reputation training for your team, send us an email: hello@thegoodnameguild.com

  • We know what it’s like to start out with more grit than budget. That’s why we offer case-by-case discounts for apprentices, early-stage business owners, and folks working to get their name out there the right way.

    If you’re just getting started and want access to professional tools that help you build a business with integrity, reach out—we’ll do our best to make it work.

  • Absolutely. We love connecting with trade schools, training programs, and contractor crews who are invested in reputation and long-term growth.

    Whether it’s a hands-on session about building a strong online presence or a workshop on brand trust and customer communication, we can tailor it to your group’s needs. Send us an email, and we can talk about what you’re building and how we can support you: hello@thegoodnameguild.com.

  • Yes. If you’re genuinely using the materials and they’re not helpful, we don’t want your money.

    Just reply to your email receipt within 14 days and we’ll refund your purchase — no questions, no hoops.

    This applies to the DIY Kit and Pro Kit.